At Ikaria Greens, we believe in providing our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we offer a 90-day return policy, allowing you to shop with confidence and peace of mind.
Our 90-day return policy is designed to give you ample time to try our products and decide if they are right for you. We want you to be completely satisfied with your purchase, and if for any reason you are not, we are here to help.
Here are the key details of our 90-day return policy:
Eligibility
All products purchased from Ikaria Greens are eligible for return within 90 days from the date of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
Process
If you would like to initiate a return, please contact our customer support team within 90 days of your purchase. They will guide you through the return process and provide you with a return authorization number. Please note that returns without a valid return authorization number will not be accepted.
Once you have received your return authorization number, please securely package the product and include the return authorization number on the outside of the package. Ship the package back to us using a trackable shipping method.
Refunds
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part.
Exchanges
If you would like to exchange a product for a different item, please follow the return process outlined above and indicate your preference for an exchange when contacting our customer support team. We will do our best to accommodate your request, subject to availability.
It is important to us that you are completely satisfied with your purchase from Ikaria Greens. If you have any questions or concerns about our 90-day return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience is a positive one.
